Empire Merchants North is the leading wine & spirits distributor in Upstate New York. Formed in 2007 when Colony Liquor & Wine Distributors and Service-Universal Distributors merged, the company serves as a critical link between alcoholic beverage producers and over 9,000 retail outlets, restaurants, bars, and hotels.

Vendor Type:  Beverage  
Functions:  Process Invoices  
Methods:  Bot  
Platform:  Citi Hive   

Website: empirenorth.com
Retail Portal: empire360.com
Support Email: empire360help@empirenorth.com

Register New Account

Setting up your account is quick and easy; you’ll just need your New York State Liquor License and Empire account number handy. Both of those can be found on a copy of a recent invoice. Once you’re registered, you can add additional users such as other employees (don’t worry, we’ll get to that below.)

Steps to Register a New Account at Empire Merchants North

  1. Collect Required Info: Gather the New York State Liquor License & the Empire Account Number from a recent invoice.

  2. Sign Up Account: Click the Log In/Sign Up button, then select “I am a Customer”

  3. Enter Your Details: Follow the on-screen prompts and enter your liquor license in the following format: ###-##-######

  4. Complete Registration: Agree to the terms and privacy policy

  5. Accept Confirmation Email: Check your inbox for a confirmation email from Empire360!

If you receive a message with your store name and a button to "Shop This Store", click the "Shop This Store" button for the correct store to complete the registration.

Add New User

You may wish to add additional users to your account, such as management or staff. To add users, follow these steps:

Steps to Add a New User

  1. Click the profile icon

  2. Click on Users

  3. Click on (…), then click the "Add" icon

  4. Enter the additional user’s name, email, phone number, and relevant role.

Following are user roles used and their functions in Empire360:
    • Invoices: Make purchases
    • Payer: Make purchases, pay invoices
    • Manager: Make purchases, pay invoices, add bank accounts
    • Admin: Make purchases, pay invoices, add bank accounts, manage users

Once submitted, the new user will receive a confirmation sent to the provided email address. If they already have an existing Empire360 Account, they will instead be added immediately.

The confirmation link expires after 24 hours & must be accepted before users can sign in.

Edit User

Please note that only Admins are able to add and edit users.

Steps to Edit a User

  1. Click the profile icon

  2. Click on Users

  3. Select the user you wish to edit

  4. Make any desired alterations and click Update

Delete User

Please note that only Admins are able to delete users.
Deleting a user is often a permanent action and cannot be undone. Ensure this is the correct action before confirming.

Steps to Delete a User

  1. Click the profile icon

  2. Click on Users

  3. Select the user you wish to edit

  4. Click Delete in the bottom right of the screen to delete the user